Return Policy
At Parental Fashion Hub, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we are happy to assist with returns and exchanges in accordance with the following return policy.
1. Eligibility for Returns
We accept returns for most items purchased from our website, provided that:
- The item is unused, unworn, and in its original condition.
- The item has all tags and packaging intact.
- The return request is made within 30 days from the date of delivery.
Items that are ineligible for return include:
- Sale or clearance items
- Personalized or customized products
- Underwear, swimwear, and intimate items (for hygiene reasons)
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to parentalfashionhub@gmail.com with your order number and reason for return. Alternatively, you can reach us through the Contact Us page on our website.
- Return Authorization: After reviewing your request, we will send you a return authorization and instructions on how to return the item.
- Return Shipping: You are responsible for the return shipping cost unless the item was defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure your return is received.
3. Refunds and Exchanges
- Refunds: Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund to the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
- Exchanges: If you wish to exchange an item for a different size or color, please follow the same process as returns. Once we receive the returned item, we will ship the replacement at no additional charge (subject to stock availability).
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will provide you with a return label and refund the full cost of the item, including any applicable shipping fees.
5. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Underwear, swimwear, and intimate apparel
- Customized or personalized products
6. Late or Missing Returns
If you haven’t received a refund yet, please first check your bank account or payment provider. If the refund is not showing, contact your payment service provider. We cannot issue a refund if the item was returned late or is lost in transit.
7. Return Address
Once you have received a return authorization, please send the item to the following address: [Insert your business return address here]
8. Customer Service
If you have any questions or concerns regarding returns or need assistance with your return process, feel free to reach out to us at:
9. Changes to this Return Policy
We reserve the right to update or change this return policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically for any changes.
